UK Mystery Shopping, Compliance Audits. Join our mystery shoppers. - ABa Mystery Customer Services

Quality results, actionable insight ... Improving the customer experience

ABa Mystery Shopping
ABa Compliance Audits
ABa Call Monitoring
ABa Mystery Shoppers

ABa is the UK's largest specialist provider of bespoke mystery shopping, compliance audits & call monitoring programmes, offering international solutions to its clients, enabling them to constantly push the boundaries of customer experience and brand recognition. In using small teams of mystery shoppers, our approach guarantees consistency in both the mystery customer's behaviour & scoring.

As a company we have had an active role in shaping professional standards across the mystery shopping industry through our involvement as founding members of the European chapter of the MSPA (Mystery Shopping Providers Association).

News

Hoax email warning! Mystery shopping scam

It has come to our attention that emails have been sent out to personal email addresses from a KIMBERLY BECK from ABa Quality Monitoring Ltd, using the email address abamistuk@aol.com . These are NOT from ABa. Read Full Article

Festive greetings from ABa

ABa would like to wish all mystery shoppers, auditors, assessors, clients & employees a "merry christmas" for 2011. Read Full Article

ABa does their bit for charity

It's that time again, when all at ABa get together and to do their bit for charity. Read Full Article

ABa gets Quality stamp of approval

ABa has recently been awarded with ISO accreditations for Quality & Information Security Management. Read Full Article

The Cost of Poor Service

Two of the UK's largest energy providers have both been fined more than £2 million for poor customer service. Read Full Article

ABa Customer Focus Award: Large Enterprise

We are delighted to announce that next year we will be sponsoring the ABa Customer focus Award: Large Enterprise, the winner of which will be announced at the ICS Conference on 6th March. Read Full Article

ISO ISO Mystery Shopping Providers Association Chartered Institute of Marketing Market Research Society Esomar Esomar Get Safe Online