National Customer Service Week - ABa Mystery Customer Services

National Customer Service Week

5th October 2009

National Customer Service Week (5th - 10th October 2009) is an initiative designed to bring customer service to the forefront of any customer related business; raising awareness of its importance within an organisation, but also rewarding those who have pushed its boundaries and put the customer first.

Organisations from across the country will be hosting events this week to participate. In fact NCSW has been so successful since its inception in 2001 that it is now supported globally, from countries in Latin America, Africa & the Pacific Rim, all of which support the key principles of NCSW:

    Dedication: Supporting customer service and emphasising its role within an organisation
    Recognition: Identifying the hard work a customer service department does each day
    Reward : Distinguishing between those that hit the grade and those that go above & beyond the call of duty

ABa Quality Monitoring Ltd understands the need to continuously drive improvement in the customer service arena, and will continue to work with all of its clients to improve their mystery shopping programmes, which subsequently will increase their service levels and improve the customer experience for all.

National Customer Service Week