A consistent visit methodology is of paramount importance if fair comparisons are to be made across all the locations that make up a company’s estate. In using smaller teams we are able to coach in all the assessment techniques necessary to fulfil this requirement.
We meet each and every one of our assessors before they are considered as a mystery customer. Our assessors appreciate the level of contact we have with them. Through face-to-face meetings and day-to-day contact our project teams are able to make informed judgments regarding the suitability of an individual for certain projects that require a specific customer profile.
Our approach is the only way to guarantee consistency in both customer behaviour & scoring technique across all visits.
recognition of excellence
ABa programmes celebrate personality and differentiate inspiring service from the standard that simply meets minimum requirements. By highlighting particular excellence, our programmes serve to motivate and create improvement by example. Gentle competition can have a positive effect and this scoring approach communicates the need for more than just adequate service.
We make it our business to understand your business. We will not provide you with just facts and figures. We will give you insight into the frontline service your company is giving customers. Our results offer a clear indication of your company’s strengths and weaknesses.
together we can reward good practice and drive improvement
